Last updated: October 02, 2025

At Sylvaape, shipping is designed for solid-wood furniture: instructions that are easy to follow, packaging that’s highly protective, and pricing that’s clear from the start. Many items are genuinely heavy; each carton uses rigid outer boards, dense foam, and reinforced corner guards. Larger panels are strapped and marked “This Side Up.” Parcels move through trusted small-package networks, while oversized pieces travel with specialist furniture freight partners. From checkout to delivery, Sylvaape presents a clear total, a realistic timeline, and careful handling at every step.

Sylvaape also ships apparel and small lifestyle goods. These items go in protective mailers or compact cartons and typically move faster through parcel carriers. For mixed carts (furniture + apparel), shipments may be split or depart from different facilities at no extra charge.

Where Sylvaape ships

Sylvaape ships to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.

Sylvaape cannot deliver to P.O. Boxes, APO/FPO/DPO addresses, or certain remote territories (for example: Puerto Rico, Guam, the U.S. Virgin Islands, and select outlying island regions in Europe and Australia). A street address (home or business) is required so heavy, solid-wood pieces can be handled safely.

If your location is outside the countries above, has restricted vehicle access, or involves challenging stairs/elevators, please contact Sylvaape before ordering so options and any extra services can be confirmed.

Carriers & service levels

Depending on destination, parcel size/weight, and network capacity, Sylvaape uses UPS, FedEx, USPS (for select small U.S. parcels) and DHL Express for international routes to the UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada.

Furniture and other large/heavy items (e.g., solid-wood tables) may ship via LTL freight with a liftgate for curbside delivery (driveway/curb only—no in-home placement). Freight carriers typically call or text to set a delivery window. Shipments may be palletized and shrink-wrapped for protection.

Some high-value shipments may require an adult signature in the U.S., UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada. If a signature is required, the tracking email from Sylvaape will indicate this.

Apparel & small goods ship via parcel networks with end-to-end tracking. A signature is not required unless requested at checkout or Sylvaape adds it for security.

Processing time vs. shipping time

• Processing time = final quality checks, packing, and labeling before carrier pickup.

• Shipping time = the in-transit window after the carrier collects your order.

Business days are Monday–Friday; U.S. public holidays are excluded. International routes to UK/FR/DE/ES/IT/BE/PT/AU/CA may require extra time for customs/security inspections. Severe weather, local holidays, strikes, or carrier backlogs can add 1–3 business days. Address changes after dispatch may incur a re-route fee and delay delivery.

Apparel note: Apparel-only orders often clear processing quickly and may arrive sooner than the baseline windows below, depending on destination and network capacity.

Shipping times & costs (by region)

The amount shown at checkout is the shipping charge paid to Sylvaape. The approach is simple: flat rates and transparent free-shipping thresholds.

Region	Countries / Coverage	Processing (business days)	Shipping (business days)	Flat rate	Free from
North America	United States, Canada	1–2	6–8	$20	$599
Europe (incl. UK)	UK, France, Germany, Spain, Italy, Belgium, Portugal	1–2	7–9	$25	$699
Oceania	Australia	1–2	9–10	$30	$799

Furniture specifics: Solid-wood furniture is bulky and heavy. Carriers often apply dimensional weight (size as well as mass); larger tables typically require LTL freight with liftgate and cargo insurance. Multi-item orders may ship in multiple boxes to reduce handling risk—no extra charge for split shipments. Where helpful, cartons are banded on a single pallet to protect edges and corners. Sylvaape subsidizes part of the freight cost so you see reinforced packing, careful handling, and clear totals at checkout.

Apparel & small goods: Apparel-only parcels (usually ≤2 kg) use discounted parcel services. When the cart qualifies, a lower apparel rate may automatically appear at checkout and override the regional flat rate above. Free-shipping thresholds apply to the order total unless a promotional offer is shown at checkout.

Taxes & duties (international orders)

For international orders to the UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada, Sylvaape ships DDP (Delivered Duty Paid)—import taxes, VAT/GST, and customs processing are included in your checkout total. The carrier should not collect payment on delivery. If anyone requests payment at the door, do not pay—contact Sylvaape so the situation can be resolved with the carrier.

Processing & dispatch

Most orders move into final checks & packing within 1–2 business days (Mon–Fri, U.S. public holidays excluded). Orders placed before 2:00 PM CST usually begin processing the same business day; later orders start on the next business day.

Pre-order or made-to-order furniture ships after completion—your order confirmation will include an estimated ship-by date. If items in the cart have different lead times, Sylvaape may ship available items first or hold to ship together—your confirmation will state which method applies. Apparel in a mixed cart may ship first if ready.

Ship-from / staging address

1870 Collins Ave, Abilene, TX 79603 (primary dispatch point for orders to the U.S., UK, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal).

Furniture delivery, access & assembly

To protect heavy parts and simplify moving, many furniture items ship partially disassembled. Every furniture order includes a clear, picture-based guide, and most include a basic tool (e.g., an Allen key). Typical setup time: 20–30 minutes for two adults. Please check all parts before assembly and work on a soft, clean surface to avoid scratches.

If a building has stairs, narrow corridors, limited elevator access, gated entries, or truck restrictions, notify Sylvaape before shipment so options can be suggested. If room-of-choice delivery, stair carries, debris removal, or an exact-time appointment is needed, Sylvaape can quote available upgrades (third-party services billed separately).

Missed freight appointments, liftgate refusals, address corrections after dispatch, or re-delivery requests may incur carrier fees charged at cost.

(Apparel orders do not require assembly and deliver to your door via parcel carriers.)

Tracking your order

When an order leaves the workshop & staging area at 1870 Collins Ave, Abilene, TX 79603, Sylvaape emails a shipping confirmation with your tracking number and a direct tracking link.

Tracking may take 24–72 hours to show movement—especially on international routes while customs scans are pending. Freight tracking may show “label created” until the carrier assigns the order to a local terminal. If there’s no update after 72 hours, contact Sylvaape so the carrier can be checked. Apparel parcels generally update faster.

If something goes wrong

Please inspect packages immediately upon delivery.

If an item arrives damaged, contact Sylvaape within 72 hours of delivery with the order number and clear photos or a short video showing the outer box, inner packing, and affected areas. When possible, note visible damage with the driver and retain all packaging until next steps are confirmed.

For minor cosmetic issues on furniture, Sylvaape can often send a replacement part or a touch-up kit promptly.

If a parcel appears lost—no movement for more than 7 days or not delivered within 14 business days after shipping—reach out to Sylvaape. Once the carrier confirms loss, Sylvaape will send a replacement at no extra cost or issue a full refund.

Refused deliveries or undeliverable orders (e.g., repeated missed appointments or incorrect addresses) may be returned by the carrier. Sylvaape can re-ship after the address is confirmed and any return/storage/re-delivery fees are paid at cost.

Order changes & cancellations

You may cancel an order that has not entered processing or has not shipped—please notify Sylvaape as soon as possible, ideally within 24 hours of purchase. After an order is processed and handed to the carrier, cancellation is not available. After delivery, please see the Return & Refund Policy.

For international orders to the UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada, cancellation is not available once the shipment has cleared customs. Need to change the address? Contact Sylvaape before shipping; after shipping, carriers may charge a re-route fee and delivery may be delayed.

Warranty, returns & what this page covers

This page covers shipping only. For returns, exchanges, or warranty coverage (for furniture and apparel), please see Sylvaape’s Return & Refund Policy and Warranty pages for eligibility, timelines, and who pays return shipping in each case.

Address: 1870 Collins Ave, Abilene, TX 79603

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM CST